| Issue ID | 1378303 |
| Internal NHTSA # | 10985942 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | RABBIT |
| Model Year | 2009 |
| File date | 06/05/17 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Vehicle was taken to a volkswagen dealership to perform an abs software update as per the volkswagen recall notice. Prior to service, vehicle did not display any warning lights or alarms sounds that would indicate service needed. Per the dealership, the abs software update was performed and as a result a failure code was detected that did not match the failure code identified per the recall test plan. Per the dealership, the abs repair and software update could not be completed because the failure code found is not identified per the recall test plan. Per the dealership, there is no understanding of the fault code received, whether it may have been the result of the software update, or perhaps an error performed by the technician, and that no further diagnostics would be performed. Per the dealership, the abs needs to repair at the expense of the vehicle owner and that the drivability of the vehicle may be a concern. Dealership instructed vehicle owner to contact volkswagen customer service to determine if service could be performed and expense covered by the manufacturer warranty. Per volkswagen customer service, there is no understanding as to why the fault code was detected after performing the abs software update and that additional service, including diagnostics, would not be performed other than at the expense of the vehicle owner. At vehicle ignition, the abs and brake warning lights are flashing and the alarm sound is heard. The abs and brake warning lights continue to flash while the vehicle is in operation and motion. |
| Vehicle Mileage at Failure | 99424 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LONG BEACH, CA |
| VIN pattern | WVWDB71K99WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |