| Issue ID | 999088 |
| Internal NHTSA # | 10532441 |
| Manufacurer | Volkswagen of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | RABBIT |
| Model Year | 2008 |
| File date | 22/04/13 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Airbag fault light came on around end of may 2013 and i took the car to be seen by a vw technician at dirito brothers in walnut creek, ca ([xxx]- technician and [xxx]- service manager). After i was charged a $75 service fee for assessing the issue and nothing was fixed, i was told to contact vw of america at 1-800-822-8987 directly to see how they can assist with the repair costs associated with this airbag fault, as i was quoted more than $500 in repairs for something i did not damage. I discussed my case# [xxx] with [xxx] on 06. 06. 2013. Their resolution was to help pay half of the cost, because i am a loyal customer (i am at my 3rd vw and my father has a jetta= total of 4 wv cars). I am surprised to see that they did not consider this as a major safety problem, i am basically driving without an airbag and the risk is death, in case of an accident. Per [xxx], he was the only person authorized to determine what a critical safety priority is for their loyal customers and how to assess appropriate customer assistance in this type of situation. I am extremely disappointed that i have to drive everyday to work feeling that i am at risk and was told that i am responsible to cover half of the cost of this factory failure and that they are making me a favor by being willing to cover half of the cost. I am wondering how not ensuring basic safety is going to affect vw's brand when they will get hit with lawsuits following injuries sustained in an accident with a defective vehicle (product liability case)? Is it going to be worth it not paying the entire repair costs? Is a human life worth $500? This is more about the principle and ethics, than the money. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 89000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CONCORD, CA |
| VIN pattern | WVWBB71K68WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 5 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |