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2014 Volkswagen JETTA SPORTWAGEN Fuel System, Diesel Problems, Complaints and Defects

Issue ID	1341491
Internal NHTSA #	10935348
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	JETTA SPORTWAGEN
Model Year	2014
File date	25/11/16
Component	FUEL SYSTEM, DIESEL
Product type code	VEHICLE
Description of the problem	I filled the fuel tank, which was not quite empty, with diesel on 11/21. On 11/25, after driving a couple hundred miles and multiple trips, it would not start for many tries once it was shut off, even with engine hot. Far from home, i was afraid to shut it off. The temperature was near freezing, tank a little more than half. I got it started three more times after this and drove another 150 mi. Without issues, and it has not stalled. The car has never been misfueled. On 11/28, started it with 3 10-15 second tries and took it to the dealer. Dealer could never get it started, claimed to see metal particles in filter and took fuel sample for testing. Service mgr made comments about not needing to bleed fuel system, like when they took a sample fuel. Dealer could have caused (more) damage to hpfp by letting air in. Dealer has not seen similar symptoms in other tdi. High pressure fuel pump (hpfp) failure suspected (all replaced in april), vw blames poor fuel but lab report says "observed free water" and did not actually measure it. Lab estimated 0. 5%vol vs required ulsd spec of 0. 05% vol. Car will not start (but has started a few times after many tries and then runs very well). Dealer assumes it's fuel related but obd code is p2002(dpf pressure) so dealer included that in the $13k estimate. Vw consumer care indicated that regardless of replacing the fuel system or fuel, unless i have a completely different obd code, they may use the fuel test failure to deny any repair of any type in the future. Car must drive under its own power for tdi emissions buyback, but they say this condition is not acceptable. I am left to pay for the repairs, with no known resolution, myself. I am afraid to drive it (or that the dealer crippled it) when/if i do get it running.
Vehicle Mileage at Failure	46000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	COLUMBUS, OH
VIN pattern	3VWML7AJ5EMXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WP1ZZZ9YZNDA15158 ZFA19800004244234 BL1RV3877PN000013 KLATA69BDJB001988 JTNB23HK003115833 JYACJ15C7AA003746 Z6F4XXEEC4KD64131 ZHWEA6ZXXNLA19077 55SWF4JBXHU218250 MA3EJKD1500C65288 3TYLB5JN1RT031769 MALA851CAEM041385

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2014 Volkswagen JETTA SPORTWAGEN Fuel System, Diesel Problems, Complaints and Defects, Recalls and Failures

2014 Volkswagen JETTA SPORTWAGEN Fuel System, Diesel Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?