| Issue ID | 1339986 |
| Internal NHTSA # | 10934125 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | JETTA SPORTWAGEN |
| Model Year | 2012 |
| File date | 03/12/16 |
| Component | SEAT BELTS |
| Product type code | VEHICLE |
| Description of the problem | Right rear seat belt is jammed in the retracted position. Car was parked on level ground at home driveway. Cannot pull out seat belt as the locking mechanism will not let it be pulled out. This was a problem that started a few months ago. After several tugs on the belt, or if the car moved out of the driveway, the mechanism would eventually release the belt so it can be used (as required by law). The problem got progressively worse over the past several months until the seat belt is now unusable. Reported to dealer during regular service visit. Dealer inspected and noted that the seat belt needed to be replaced. $233 special order part and $423 labor to install. I believe a seat belt, particularly on a vehicle that is only 4 to 5 years old, should function properly all the time. It is a required safety device that needs to function properly every time. This is a safety issue and a legal liability. I contacted volkswagen of america customer care to see if they would pay for the parts and/or repair. They declined as the vehicle is out of warranty. I reported to voa that i would file this complaint with nhtsa. I don't believe i should have to pay $656 to replace a seat belt that should never have failed. |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LONG BEACH, CA |
| VIN pattern | 3VWKP7AJ5CMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |