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2011 Volkswagen JETTA SPORTWAGEN Air Bags Problems, Complaints and Defects

Issue ID	1292042
Internal NHTSA #	10875558
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	JETTA SPORTWAGEN
Model Year	2011
File date	13/06/16
Component	AIR BAGS
Product type code	VEHICLE
Description of the problem	The clock spring got debris in it, pushing the ribbon off the guide wires and causing a kink. This causes a fault in the airbag controls as there is unreliable connectivity with the computer. Thus, the driver's side airbag within the steering column turns itself off. Vw voluntarily recalled 420,000 cars for this exact problem, including some vehicles within our same year and model. From vw's recall notice: on certain vehicles, the steering wheel clock spring could become contaminated with long hair or long fibers which may cause a displacement of the internal guide loops. When the guide loops are dragged out of position, they may apply tension to the internal flat cable and cause it to tear. Should the cable tear, the electrical connection to the driver's front airbag may be lost, causing the airbag monitoring indicator light to illuminate. In a crash that warrants a driver front airbag deployment, the airbag will not deploy, leading to a risk of driver injury. This is exactly what happened to our vehicle, verbatim. Our vehicle was not part of the affected recall. I was told by a vw tech that our vehicle was not part of the recall because the part includes a computer module for the highline display. This controls all steering column-mounted buttons (radio, etc), and must be manually reprogrammed for each model it's installed in. The part cost increases from $115 to $375 and the labor for installation increases from $100 to over $400. So by not replacing the highline modules, vw will save several million dollars. Meanwhile, people are riding around without functioning airbags because vw can't design a steering column that keeps long hair from getting tangled in their clock springs. The design flaw isn't in the clock spring itself but in the steering column assembly that can't block debris from getting down into the clock springs to begin with.
Vehicle Mileage at Failure	75000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	ATLANTA, GA
VIN pattern	3VWPL7AJ1BMXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WME4540312B063657 JYACE1ZW5MA018634 WDDZF4JB3JA430037 VCF1EBE27PG008786 LSJA36U30PN017024 2C3CCAET2DH697187 JL6BDE6A8SK015158 WBA4H91060BN88310 ML32A4HJ9FH049964 KMHDB51ELCU368691 ZN661AUG7NX385817 WP0CB2A85FS130179

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2011 Volkswagen JETTA SPORTWAGEN Air Bags Problems, Complaints and Defects, Recalls and Failures

2011 Volkswagen JETTA SPORTWAGEN Air Bags Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?