| Issue ID | 1553158 |
| Internal NHTSA # | 11193905 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | JETTA HYBRID |
| Model Year | 2014 |
| File date | 23/03/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | The car developed some hesitancy when shifting from electric to gas. The dealer said it wasn't "throwing codes" so it was fine. Two days later i was making a uturn on a 40 mph street and the drive died - engine/motor working, no forward motion, with cars coming at me. I was able to drift into a parking lot. The dealership replaced the mechatronic (the same problem they had a recall for other vin, not mine.) one year later, i was driving out of a neighborhood street from a stop sign, and when i took my foot off of the gas it drifted backwards, which it normally will not do. When i put my foot on the gas - no forward motion. There was no one behind me, so i tried putting it in park then drive - no joy. Then i turned the car all of the way off, waited three minutes, then turned it back on - it worked. I drove it straight to the dealership. "it's not throwing any codes." they have had it for two weeks and can't reproduce the problem, and meanwhile i have no car. They say the car is "operating as designed," and i think that's the problem. "as designed" means "with risk of catastrophic failure at any given moment." i contacted vw usa - they assigned me a customer care rep. They can't do anything except interface with the service people at the dealership. I addressed the design and safety issue with the customer care rep, and they said they rely on the service depts at the dealerships. I'm concerned that no one is looking at the big picture here. This car is not safe, and the main reason this hasn't become a big issue is because not many of them were sold. They stopped making them after two years - wise decision. |
| Vehicle Mileage at Failure | 55000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TUCSON, AZ |
| VIN pattern | 3VW637AJ2EMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |