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2013 Volkswagen JETTA HYBRID Power Train Problems, Complaints and Defects

Issue ID	1584416
Internal NHTSA #	11233504
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	JETTA HYBRID
Model Year	2013
File date	12/06/19
Component	POWER TRAIN
Product type code	VEHICLE
Description of the problem	I am a 74 year old retired man, the owner of a 2013 volkswagen jetta hybrid with 34,000 miles purchased new in november 2013. The check-engine light lit up on my dashboard last month and i promptly brought the car to my local vw dealer. I was informed that the clutch was slipping in first gear (this is an automatic transmission) and that the appropriate repair was to replace the entire transmission. The dealer contacted volkswagen and was informed that as the car was 7 months beyond the 5 year 50,000 mile powertrain warranty i would be responsible for the costs of transmission replacement. I have personally since spoken to two representatives of corporate vw as follows: sharon g. Vwoa customer care center vw region case manager supervisor phone: 248. 754. 3277 kevin scott executive specialist in customer relations phone: 248. 754. 5000 ext 43809 both reiterated the party line, i. E. The vehicle is beyond the 5 yr. Powertrain warranty and vw has no responsibility to address the malfunction. No car, by any manufacturer, should have automatic transmission failure at 34,000 miles regardless how old the car may be. Furthermore, the dealer confirms that he has seen multiple jetta hybrids with the identical transmission problem that he has replaced, most occurring within the warranty period. He too was astounded to learn that corporate vw would refuse to cover the repair! To be told that vw will not stand behind its product in what is clearly a manufacturing defect is beyond belief. As i have reached the end of my ability to have vw assume responsibility for the repair i am hoping that you will be able to contact them on my behalf to resolve this issue. Thank you in advance for your assistance, (xxxxxx) redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
Vehicle Mileage at Failure	34000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	SOUTH WINDSOR, CT 06074-3811, CT
VIN pattern	JT3HP10V5V7XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WV2ZZZSK2RX045494 6G1FB5E34FL141774 3N1BC13E49L353230 WBAAL710XDKG95357 KMHKN81A1TU407785 KNADN511AE6428422 VF1VY0CAVUC466051 JMBLREA5WVZ001381 VF7YGF8A9TMC43972 5YJSA1E50PF510456 VF1MA000769822912 MALC381CLHM272800

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2013 Volkswagen JETTA HYBRID Power Train Problems, Complaints and Defects, Recalls and Failures

2013 Volkswagen JETTA HYBRID Power Train Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?