| Issue ID | 1474764 |
| Internal NHTSA # | 11102163 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | JETTA HYBRID |
| Model Year | 2013 |
| File date | 01/06/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | While driving the vehicle at varying speeds the transmission will just stop engaging causing me to have to come to a stop, put the vehicle into park and restart the ignition. I have taken the vehicle to 2 different vw dealerships and have been told that the gearbox has gone bad and my whole transmission needs to be replaced which would cost roughly $6100. This all happened just outside the 70k mile warranty. I have attempted to contact vw numerous times but have encountered 2+ hour waiting times just to talk to someone. Online research has show that this happens to almost all of the 2013 jetta hybrids but no additional recall has been made to fix this issue. |
| Vehicle Mileage at Failure | 70500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | VANCOUVER, WA |
| VIN pattern | 3VW637AJ8DMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |