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2013 Volkswagen JETTA HYBRID Power Train Problems, Complaints and Defects

Issue ID	1310892
Internal NHTSA #	10897500
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	JETTA HYBRID
Model Year	2013
File date	08/08/16
Component	POWER TRAIN
Product type code	VEHICLE
Description of the problem	I first took this car to the dealer in late 2015 to report an unusual driving characteristic i haven't experienced in over 40 years of driving. When inching forward or backwards in this car, there is a "jerky" unexpected, temporary surging of the vehicle. The experienced vw mechanic attributed this to a "dry clutch" that operates much like a manual transmission. When slightly releasing the brake to move slowly either forward or backwards, the car has been programmed to "release" the clutch and move forward -- since most of the time when the brake is released that is what the driver intends. However, if you are just releasing the brake to inch forward or backwards, as when parking, the sudden surge feels very unexpected and dangerous. In august 2016, we noticed a large pool fluid under the front of the car. After driving it to the dealership, we were informed that the mechatronic dry clutch unit had failed and needed to be replaced. After the new mechatronics unit was installed, under warranty and without any cost to us, we realized two different characteristics not experienced before: 1) the dashboad displayed the gear the car was in for the first time, i. E., d1, d2 through d7. That feature had simply never worked before, unbeknowst to us at the time; 2) the car drove with more power, and it appears better gas mileage as well so far. The service rep mentioned that the mechanic had to see the physical mechantronics unit first, because it was impossible to tell by vin # alone if it is the correct part. The conclusion i have drawn is that the wrong mechatronics unit was installed on our car originally, which caused not only bad driving characteristics, but also did not register the gear the car was in on the dashboard readout. I have a remaining question what other damage this caused to the car, and how vw intends will handle that in the future.
Vehicle Mileage at Failure	27000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	ARLINGTON, TX
VIN pattern	3VW637AJ4DMXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	5
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

W1N4M8HB7MW127284 8AGBB69W0LR108769 JF2GUSND0T8272808 WBAVB73588VH24727 W0VZS8GF5J1178191 SALGS2VFXFA230187 5TFEY5F13FX175533 WBA3A5C56DF350988 MALPC813MSM884651 3FADP4BJ3CM198106 WDC0G4KB0GF071668 WP1ZZZ9YZMDA00376

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2013 Volkswagen JETTA HYBRID Power Train Problems, Complaints and Defects, Recalls and Failures

2013 Volkswagen JETTA HYBRID Power Train Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?