| Issue ID | 1173709 |
| Internal NHTSA # | 10704444 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | JETTA HYBRID |
| Model Year | 2013 |
| File date | 01/04/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Jetta hybrids -seven-speed dual-clutch transmission that resulted in a loss of drive. This is what i was told by the dealership and what appears on the recall. The engine shuts down and a coast after approximately 30 seconds. I was forced to get a tow to the dealership which i had to pay for. I am seriously wondering why my jetta is not "included" in the 2013 vw jetta hybrid recall??? I have been to the antwerpen vw dealership in glen burnie, md on 2 occasions and they contend my car is not part of the recall. Even though when i called, i was told the problem was exactly the same as what is listed in the recall information. I was told that the part has to be ordered from germany and it would take a week to arrive and then they could do the work. It has been over a week and can' t get anyone to contact me. Not only that, i have not been able to meet with the service manager(he was in an important meeting) but he has not returned my calls. I was also not permitted to get a loaner car from the dealership for something that is beyond my control. |
| Vehicle Mileage at Failure | 42000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SEVERNA PARK, MD |
| VIN pattern | 3VW637AJ8DMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |