| Issue ID | 1361690 |
| Internal NHTSA # | 10959505 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | JETTA HYBRID |
| Model Year | 2013 |
| File date | 10/02/17 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | The car is a 2013 vw jetta hybrid with 64,189 miles on it , but only 4 years old. The car started to have a problem with its own charging system while stopped during driving the vehicle. It would not idle properly. I took it in to toms river vw and they told me it was a transmission problem, which would cost $ 9,000 to replace. They said they would try to get me "financial assistance" from volkswagen of america. I was left in the dark for four days till i ecieved a phone call from one, ashley, (no last name given) and she said vw was offering 75% of cost. I told her this was unacceptable and asked to speak to someone else. She kept refusing, though she did say she was "sorry this was happening". I want vw to replace this part. I should not have to pay anything. This car was never worked on or taken anywhere but to a volkswagen dealership. Vw does admit that there is a mechanical defect in these transmissions, in the hybrids. My daughter and son in law who purchased the car and myself have seen online that these cars were recalled. The exact date, i first noticed this i do not remember, because i actually thought that maybe it was just bad fuel. I filled it two times with premium gasoline to see if that was it. Then i called my volkswagen dealer. One time it acyually shut off on me at a light , as well. |
| Vehicle Mileage at Failure | 64000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BRICK, NJ |
| VIN pattern | 3VW637AJ8DMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |