| Issue ID | 1409891 |
| Internal NHTSA # | 11025356 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | JETTA HYBRID |
| Model Year | 2013 |
| File date | 20/09/17 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2013 volkswagen jetta hybrid. Upon starting the vehicle, the air bag warning indicator illuminated and the horn was inoperable. The vehicle was serviced per nhtsa campaign number: 15v483000 (air bags) in 2015. The vehicle was taken to garnet volkswagen (1620 wilmington pike, west chester, pa 19382 (610) 361-8500) where it was diagnosed with a clockspring failure that needed replacement. The vehicle was not repaired due to part unavailability. The manufacturer was made aware of the failure and informed the contact that the vehicle was already serviced per an unknown clockspring recall. The manufacturer offered no further assistance. The failure mileage was unknown. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | CLAYMONT, DE |
| VIN pattern | 3VW637AJ9DMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |