| Issue ID | 1648785 |
| Internal NHTSA # | 11315480 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | GTI |
| Model Year | 2018 |
| File date | 01/03/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | An issue exists where the start stop system (s/s) can cause the vehicle to stall at a stop light. At one point, the driver was in stopped in traffic, which caused my s/s to activate, turning off the vehicle's engine. The driver unbuckled his seat belt so he could put something into the glove box, then re buckled his seat belt. Traffic began moving again, so the driver hit the accelerator. The vehicle did not accelerate. There was a notification on the dash stating "please start engine manually". The driver attempted to start the engine, but the vehicle was still in drive, so the vehicle notified him to put the transmission into p or n. The driver shifted the vehicle into n, restarted the engine, shifted back into drive and then resumed driving. (after creating a small traffic jam) later, the driver took the vehicle to the dealership and explained the issue. The service department politely explained that the s/s system does that, and there is nothing that they can do. They explained that multiple factors stipulate the s/s system's decisions, such as engine temperature, power consumption (just to name a few). The driver also asked if the dealership could just remove s/s system, they explained that they were not allowed to due to epa regulations. Attached is a png file containing screenshots of a mp4 that the driver took on 03/01/20 while attempting to recreate the incident. It should be noted that the driver could not recreate the incident perfectly. The driver was only able to make it so that the s/s mechanism would restart the engine after the driver re buckled his seat belt and subsequently depressed the accelerator most of the way down (not requiring the driver to shift the vehicle into p or n and restarting the engine). |
| Vehicle Mileage at Failure | 18000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CABOT, AR |
| VIN pattern | 3VW447AU9JMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |