| Issue ID | 985741 |
| Internal NHTSA # | 10515491 |
| Manufacurer | Volkswagen of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | GOLF |
| Model Year | 2012 |
| File date | 02/06/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | While operating the vehicle under normal conditions, i heard a rattle from the engine, followed by the sound of something rattling in the engine compartment and then falling out. The engine died immediately and i was able to coast to the shoulder. After the dealer inspected the car they found that the water pump was faulty and it caused the water pump pulley to come off and cause damage to the cylinder head, valves, cover, water pump, and timing belt, in addition to the water pump pulley falling off. The dealer then told me this was a known issue for this make and model and that they had made the same repair to several other models in their service department. They advised there was an updated water pump part that had components made of metal rather than plastic to withstand the engine heat, which was what caused my water pump to fail. Additionally, my vehicle was in for a regularly scheduled maintenance appointment days earlier and the dealer neglected to check the water pump or advise me that it might be faulty, even though they knew and admitted later to it being a known problem with the car. |
| Vehicle Mileage at Failure | 4600 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LOS ANGELES, CA |
| VIN pattern | WVWPF7AJ3CWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 08/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |