| Issue ID | 1485781 |
| Internal NHTSA # | 11114795 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | GOLF SPORTSWAGEN |
| Model Year | 2015 |
| File date | 31/07/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | At 39k miles, while backing out of a parking spot, a clicking noise emitted from the steering column, then warning light came on for the airbag and transmission with the car's display saying not to drive it. Some research and testing reveal the problem is that the connection between the steering wheel (including airbag, horn, and all controls mounted there) and the car has been severed. A part called the 'clock spring' has failed under normal use. This issue has occurred on thousands of similar vws and the nhtsa has or had an investigation into this very issue, but only 2010-2014 model year cars. As a consequence the airbag and horn are not working. Vw so far says this is not covered under warranty. The estimated repair is over $500. For a part that should almost never fail. It is a poor design, and a known issue across their model line. Vw should cover this. The liability issues if somebody gets hurt due to the failed clock spring and de-activated driver's side airbag. |
| Vehicle Mileage at Failure | 39200 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RUTHERFORDTON, NC |
| VIN pattern | 3VWCA7AUFM5XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 2 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |