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2017 Volkswagen GOLF ALLTRACK Unknown Or Other Problems, Complaints and Defects

Issue ID	1580755
Internal NHTSA #	11230797
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	GOLF ALLTRACK
Model Year	2017
File date	30/04/19
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	This past spring i noticed the car's headliner was wet and stained. It then began to drip copious amounts of water into the vehicle during heavy rainstorms. The car is only a year and a half old and has 20,000 miles. But there are water stains everywhere and it will be a mold issue soon, i'm afraid. Took it to the dealer, the car is under warranty. They said it's a maintenance issue, not a warranty issue because the drains that release the water from sunroof are all blocked with debris. Dealer first asked me if i had just simply left the sun roof open and was very patronizing, by asking me if there was just a leaf stuck up there, calling me hunny over the phone. I told him no, something was wrong and we dropped it off. $600 to clear drains. We refused because we found many other people experiencing the same problem with the same car and there is a technical service bulletin for the problem. We read the vw helped cover the costs for many people so we called vw customer care. I asked for a buyback or for them to fix the car. They called me back saying there was nothing they could do and refused to admit this is a defect in the design of the car. Even if i just got the drains cleared, there was still damage done by the "maintenance" not being taken care of. "maintenance" that we knew nothing about and there is nothing in the owner's manual about clearing the drains until around 40,000 miles. I was asked if i parked under trees. Well, yeah, we camp a lot. This car is advertised as an adventure car. I also don't have the luxury of parking in a garage. I'm a teacher. I work hard to make car payments, but i bought brand new car not knowing i would need to be spending hundred upon hundreds of dollars to "maintain" sunroof drains. The car is currently at another dealer and they want numbers in the thousands to fix the water damage.
Vehicle Mileage at Failure	20000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	WOODBINE, MD
VIN pattern	3VWH17AU2HMXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1HD4LE212HC412747 1XUAB142X8A013489 KL1TG5DE5BB162233 1G6AV5S84E0155151 WV2ZZZ7HZ8H160588 KL1PM5D55GK312374 WDD2120341B247716 4JGFD8JB3NA617239 WV2ZZZ70Z1H154242 HD71HHHC5BK801977 WDD2050642F539655 JTDBZ42E409024926

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2017 Volkswagen GOLF ALLTRACK Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2017 Volkswagen GOLF ALLTRACK Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?