| Issue ID | 1234524 |
| Internal NHTSA # | 10787218 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | EOS |
| Model Year | 2014 |
| File date | 25/10/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I was driving on a highway on sunday afternoon, october 25, when the glass sunroof of my car exploded & shattered out of nowhere & without any warning. Pieces of glass came down through the hole, showering my dog & i. I pulled to the side safely & call the police. Thank god the dog & i were not injured & i didn't injure other drivers. I didn't hit a pot hole & i didn't feel like i was hit by a rock or any object, i wasn't even near any overpasses. I contacted volkswagen to ask how & why this could have happened for no reason. I was instructed to take the car to one of their dealerships in the area for inspection/investigation. I was told it is impossible to determine the cause of the damage. They could not conclude if the damage was due to external source or defect based on the inspection/investigation at the dealership. As such, volkswagen refused to cover the cost of repair because there are no recalls of such problem & because my car is out of the warranty. I am so upset about this issue. |
| Vehicle Mileage at Failure | 52000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | VINELAND, NJ |
| VIN pattern | WVWBW8AH7EVXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 69 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |