| Issue ID | 1544543 |
| Internal NHTSA # | 11185034 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | EOS |
| Model Year | 2014 |
| File date | 07/12/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall i moved to the south bend indiana area last in the fall of 2017. The local dealer (about 5 miles away) is gurney-leep. I have been trying to have my automobile serviced to address the safety issue but the dealer refuses to make an appointment for me, refuses to create or put me on a contact list when the part "becomes available" and refuses to order the part so that the issue can be addressed. I have called the dealer multiple times since 2017. This year i called on jan 10, feb 12, and march 7 only to be told to call back next week. I have contacted vw corporate customer service twice but the dealer still will not perform the repair. Corporate advised me to drive approximately 80 miles north (about 90 minutes) to have the repair completed. It is my belief that the dealer is only performing this service when other automobiles that need another service are brought into the dealership so they can maximize the revenue. Dealers like this defeat the entire recall effort. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MISHAWAKA, IN |
| VIN pattern | WVWBW8AH0EVXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |