| Issue ID | 1021252 |
| Internal NHTSA # | 10551057 |
| Manufacurer | Volkswagen of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | EOS |
| Model Year | 2009 |
| File date | 01/08/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | August 2013: 2009 vw eos abruptly lost power, would not accelerate, and the dashboard (prnd) flashed erratically; happened numerous times since. A vw master mechanic of 14 years told me that the dsg temperature sensor should be repaired and mechatronics unit should also be replaced. He advised i take the vehicle to a dealer for the recall/warranty repairs. Prestige vw, turnersville, nj told to replace the transmission (5700 dollars), due to "internal transmission issues". No definitive problem identified. I was then told they would contact vwoa so they "could go to bat for me" because they understand that "no one buys a volkswagen expecting the transmission to go at 74k miles". A claim would be submitted on my behalf; due to new vw policy they 'must' use a third-party claim service-vw would no longer accept direct claims. I called the dealer several times and was put off each time promised a return call. It has been nearly 5 weeks and nothing has been done. I called vwoa directly, they indicated that they i) have no record of a claim initiated by the dealer; ii) do not require dealers to use a third-party claim service; and iii) rely on their dealers' determination of problems. I am seriously concerned for my and my child's safety. Last week, my car abruptly slowed in 65mph traffic on route 295 in nj; i was almost hit by a car behind me due to this malfunction. Vw refuses to address this;i hope the nhtsa will take action and address these concerns before someone loses their life to this transmission malfunctioning. |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DEPTFORD, NJ |
| VIN pattern | WVWBA71F69VXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |