| Issue ID | 1261478 |
| Internal NHTSA # | 10826003 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | E-GOLF |
| Model Year | 2016 |
| File date | 05/02/16 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Vw e-golf electrical vehicle died suddenly while driving coming to an abrupt stop (as if the breaks had been fully applied) while entering single lane highway on-ramp during morning rush hour. Unable to roll the car to the side to avoid traffic. Unable to exit the car as other vehicles were swerving on both sides to avoid a collision. Took over 20 minutes to get assistance to pull the car to the side of the road (thanks to a courageous good samaritan) until police and tow truck arrived over 35 minutes after the incident. Vehicle was towed to dealer where mechanics were unable to deal with it (high voltage vehicle) until they received instructions from vw of america. It took about 1 week to have the issue resolved. Complete description of the work performed at the dealership: "1456 vehicle does not go into ready mode electrical system error displayed on mfd. Gff. P060c internal control module main processor performance active/static in 8c module. Contact techline 1548611. Advised to attach mvb from 8c and 51. Attached mvb. Techline advised to charge 12 volt battery and clear faults. Charge 12v battery. Test battery and okay. Clear faults. Vehicle now starts. Road test 30 miles. Then charge hv battery with level 2 charger. Re scan and no faults. Contact qtm and advised to perform another road test. Road tested vehicle additional 20 miles. Re scan. No faults. Qtm advises to release vehicle at this time." service advisor stated that it was a software glitch and it "should" not happen again. I'm concerned for the safety of the driver and passengers if the issue reoccurs. |
| Vehicle Mileage at Failure | 1456 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN JOSE, CA |
| VIN pattern | WVWPP7AU1GWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |