Issue ID | 1699893 |
Internal NHTSA # | 11366329 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | CC |
Model Year | 2015 |
File date | 21/10/20 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | As i was making a u-turn i could hear a noice from my steeling wheel and immediately the airbag light came on and read "error: airbag". I couldn't help but panic thinking of all the possibilities that can happen. I noticed the buttons on the steering wheel weren't working and later realizing my horn didnt work either. I called the nearest dealership and they automatically wanted to charge me for a diagnosis. They insisted that they had already worked on an airbag recall (69y5) my car had and that the diagnosis found "numerous codes." one of them was code vag00588 -driver airbag igniter upper limit exceeded telling me they need to install a new steeling wheel clock spring. Debris like fibers and hairs interfered with the wires causing the wires to break internally and resulting in a loss of electrical connection to the drivers frontal airbag. Meaning it will prevent the airbag from deploying in the event of a crash. They quoted me a price of $971. 77 for repairs plus the $160. 00 for the diagnosis. I was furious and refused to spend more money on repairs. I have always taken care of everything my car needs. I've spent so much money on it already. But this is where i draw the line, i'm not spending another grand+ on it when this is clearly a manufacturing defect. I am a commuter. I commute long distances to and from work everyday, so having a faulty airbag, non responding horn or steering wheel controls is extremely scary. Interestingly, vw recalled certain 2010-2014 vehicles with exactly the same issue. Recall code:69l2 volkswagen needs to take responsibility, recall 2015 vw cc and correct this defect free of charge. This is a safety issue that needs to be addressed without delay. I rely on this car everyday so this issue gets me more and more upset each and everyday. |
Vehicle Mileage at Failure | 98800 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAN BRUNO, CA |
VIN pattern | WVWBP7AN7FEXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 24/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |