Issue ID | 1436639 |
Internal NHTSA # | 11058163 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | CC |
Model Year | 2013 |
File date | 12/12/17 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | While traveling on the freeway in san diego, my car started shaking and losing power. Then the epc & check engine lights turned on, on the dashboard. I was barely able to pull over to the shoulder, and drive off the upcoming exit ramp. I lost total engine power, and i had to call the towing truck to take me to the closest dealership, as the car is still under warranty. I waited 5 hours to find out what was happening, as i live in another city. The dealership technician told me that they recorded several piston misfires, but after resetting the computer, the faults never came back. Their internal policy required the fault to be present for the company to comply to replace faulty parts, even when they had the records. They told me they could not help me, and advised to take the car and drive it to the dealership where i lived. I did so, and i got the same response from my local dealership. They told me they would not help me due to internal policies, and that i should drive the car as is, until the issue came up again. I explained this could put me & my family at risk of injury, even possible death due to a highway accident, not to mention the cost i could incur for another tow truck & hotel expenses. They declined to replace the parts, even after i opened a case with their customer support manager. I explained i would have to seek legal advice as i felt i was being a victim of fraud by wv company. The local dealership not only not fixed my problem, but he charged me with a check-up fee. I could not be more dissapointed at this company. |
Vehicle Mileage at Failure | 67855 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | IRVINE, CA |
VIN pattern | WVWBP7AN3DEXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 16/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 60 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |