Issue ID | 1079841 |
Internal NHTSA # | 10605486 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | CC |
Model Year | 2013 |
File date | 31/10/12 |
Component | FUEL SYSTEM, GASOLINE |
Product type code | VEHICLE |
Description of the problem | I have had vw cc's since 2009 and have been trading them in for a new model each year. Upon getting a 2013 vw cc i returned to the dealer the within 72 hours of purchasing the car as i have been having stalling issues at low speeds (especially while turning) due to the nature of the dsg transmission. I have brought my vehicle back several times in regards to the same issue. The first time, i was told that the fuel pump needed changing (at 36 miles), the second, third and fourth times i brought the car into gunther vw i was told by the head service advisor that the issues on my car were resolved and i should not have any further issues each time. Needless to say when i spoke with the mechanic directly he informed me that they were not able to detect the problem (even though i had video of the car causing the issue) and nothing was done. Not only was i lied to many times, but vw corporate was willing to swap out my car with a new one as i have been a loyal customer and they did not want to lose me. However due to the extreme negligence and lies of the head service advisor i was denied a swap as he informed corporate that there are no issues with my car. Until this day my vehicle still stalls at low speeds and is a hazard and danger to myself and the public, yet no one at vw cares enough to take responsibility and provide me with a vehicle that i feel safe transporting my family in. I don't care about my care, i will never be returning to vw even after having 3 cc's and numerous other vehicles, but i want to make sure no one gets injured or dies due to their gross negligence. |
Vehicle Mileage at Failure | 36 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | OAKLAND PARK, FL |
VIN pattern | WVWBN7AN1DEXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 15/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |