| Issue ID | 1079842 |
| Internal NHTSA # | 10605486 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | CC |
| Model Year | 2013 |
| File date | 31/10/12 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I have had vw cc's since 2009 and have been trading them in for a new model each year. Upon getting a 2013 vw cc i returned to the dealer the within 72 hours of purchasing the car as i have been having stalling issues at low speeds (especially while turning) due to the nature of the dsg transmission. I have brought my vehicle back several times in regards to the same issue. The first time, i was told that the fuel pump needed changing (at 36 miles), the second, third and fourth times i brought the car into gunther vw i was told by the head service advisor that the issues on my car were resolved and i should not have any further issues each time. Needless to say when i spoke with the mechanic directly he informed me that they were not able to detect the problem (even though i had video of the car causing the issue) and nothing was done. Not only was i lied to many times, but vw corporate was willing to swap out my car with a new one as i have been a loyal customer and they did not want to lose me. However due to the extreme negligence and lies of the head service advisor i was denied a swap as he informed corporate that there are no issues with my car. Until this day my vehicle still stalls at low speeds and is a hazard and danger to myself and the public, yet no one at vw cares enough to take responsibility and provide me with a vehicle that i feel safe transporting my family in. I don't care about my care, i will never be returning to vw even after having 3 cc's and numerous other vehicles, but i want to make sure no one gets injured or dies due to their gross negligence. |
| Vehicle Mileage at Failure | 36 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | OAKLAND PARK, FL |
| VIN pattern | WVWBN7AN1DEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |