| Issue ID | 1480186 |
| Internal NHTSA # | 11110476 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | CC |
| Model Year | 2012 |
| File date | 10/07/18 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | (1) first of all, i apologize if i don't describe clearly because english is my second language. I will do my best. My car is 2012 vw cc. (2) received an important safety recall in june 2018 and tried to set up an appointment, but staff at vw at auto park, cary, nc responded that they don't have the parts and no one in their company knows when they will have the parts. She asked us to call back in a week. So why did they send me a letter to increase my anxiety for the future driving? Thanks to nhtsa, i found out this is a recall issued on august 2017, but i received this letter almost a year later. This is ridiculous that vw company doesn't take recalls seriously and endangers customers' lives. (3) i also have a recall for airbag shown on this nhtsa. In april of 2016, they sent me a recall letter. When i called they said that it was not available, just found out they have the parts, but never tried to inform me. No follow up service. (4) one incident that occured to me in may 2017, the computer of the car went dead while i was in a park lot. Fortunately, it did not go out while i was driving. According to them, the computer needed to be upgraded for a malfunction and we had to pay for it. My husband and i would like to talk to the management to get a direct answer of the details, but they refused to give us any contact phone number including the head office of vw. (5)in conclusion, i am very disappointed with vw at auto park, cary, nc. Especially the way that the staffs represent their company. This location's service and culture were really bad from the last few years i had gotten. I chose to get service there only because it's the closest vw location. No other reasons. Thank you for reading my complaints with your patient! Have a wonderful summer! |
| Vehicle Mileage at Failure | 44500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RALEIGH, NC |
| VIN pattern | WVWHN7AN2CEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |