| Issue ID | 1487810 |
| Internal NHTSA # | 11118433 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | CC |
| Model Year | 2012 |
| File date | 05/08/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I was driving my vehicle uphill when i heard a strange noise come from under the hood. I managed to pull into the driveway and park and didn't think much about it. A few hours later when i tried to start the car, it would not turn on. The engine would crank very loudly but would never turn over. I assumed it might be the oil so i changed it, filled it with gas since it was a bit on the low side, and finally had a neighbor charge the battery with theirs in case it might be the battery. From fear that i might further damage the engine i waited a while before trying again. When i did nothing had changed. I had no choice but to call a mechanic and after him having not a clue what might be the problem i resorted to having the car towed back to the dealership 2 hours away in santa monica, ca. One day later, i received a call from the vw dealership informing me that my timing chain had unexpectedly broken and further damaged a few valves/pistons/etc. When i asked how it might've happened they did not have an answer for me but instead told me it would cost me upwards of $5,000 to even begin reparations. After a bit of my own research online i discovered that timing chains should usually last the life of the car and never break that soon. I also read that vw has been somewhat known to have faulty timing chains and that my best bet was to file some sort of complaint. I was never informed of having to get the timing chain checked nor was i was that such an incident could occur. As a way of hopefully not having to spend nearly what the car is worth for a damage not incurred by myself i am filing this complaint. |
| Vehicle Mileage at Failure | 79981 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SANTA MONICA, CA |
| VIN pattern | WVWMP7ANXCEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |