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2012 Volkswagen CC Engine Problems, Complaints and Defects

Issue ID	1457686
Internal NHTSA #	11082537
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	CC
Model Year	2012
File date	28/03/18
Component	ENGINE
Product type code	VEHICLE
Description of the problem	My 17 year old son was driving my 2012 volkswagen cc on wednesday, march 28th around 9 pm when he came up to a red light on a city street and stopped. He thought the car engine stalled. However, the engine died. He was not able to restart the engine and had to push the car out of the roadway into a nearby restaurant parking lot. He called me and explained what happened. We left the car parked overnight and had to car towed to our local dealership the next morning. The dealership called me on friday afternoon to inform me that the timing chain broke in the engine and the engine is shot. My volkswagen cc has approximately 146,500 miles on it. I have always brought it in for service to boardman volkswagen and i even asked the service advisor one time if the "timing belt" needed replaced on that car because they had a coupon that they would hang on the rearview mirror for a 15% off discount. A service technician was walking through the service desk area when i asked the service advisor about the timing belt, and the service technician said "you own the volkswagen cc that i just did the oil change on, correct?." i said yes, and he said "you have a timing chain in that car, so you don't have to ever change the belt, it doesn't have a timing belt". I said ok and thought that i was good. Well, after doing some research now after my engine failure, it seems that a lot of volkswagen owners with 2. 0 liter engines have a similar problem as i do. I found online that the timing chain tensioner seems to be faulty in many cases and volkswagen does not want to issue a recall because it would be too costly. I now have to pay anywhere from $4000 to $6000 for my engine to be replaced. I don't believe that a chain in the engine should break unless it was defective. In which case, volkswagen should be willing to cover the cost of the repair. *tt
Vehicle Mileage at Failure	146500
Number of Occurences	1
Source of the issue	HOTLINE VOQ
City and State	CORTLAND, OH
VIN pattern	WVWNP7AN9CEXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SALWR2VF5FA511725 WDD1690311J839748 W1NKJ8HB7SF393417 WVWZZZ6RZHY054273 WF0FXXWWPCFKJ4861 19XZE4F53LE012013 2HGFC2F68KH556940 3HGGK5G74HM704222 3N1CP5CU5JL536681 XZGEE04A4SA516631 1FTEW1EF8GFC33705 KNAGN4120F5523423

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2012 Volkswagen CC Engine Problems, Complaints and Defects, Recalls and Failures

2012 Volkswagen CC Engine Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?