Issue ID | 1323694 |
Internal NHTSA # | 10913782 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | CC |
Model Year | 2012 |
File date | 01/03/16 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | 2012 vw cc with 72k. Always maintained at the dealership and oil change was done every 5-6k only at vw dealer. Issue stared t traffic lights, car stopped and when started it was running very rough. Sounded like running on 2-3 cylinders. Took the car to the deanship, found 8 codes, mostly misfires on all 4 cylinder and also issue with camshaft timing. Dealer told that they need to take the engine apart to diagnose the issue, cost $1200 just for diagnoses. I called vw america they suggested to take the engine apart and based on the problem they will conditioner if they will agree to help. Dealer proceed with diagnostics and found the issue. Broken bracket screen of part number 06h-103-144-j bracket. The missing screen was not found at all and this part failure caused more damage so i also needed replacement of the camshaft part #06-h109021k, valve and many other parts. Please see attached pictures of the damaged parts (internal engine parts) and invoice of what was replaced. I did some research and found that audi with same engines used exactly the same part number that failed in my vehicle and they had issued recall campaign 15d6. Vw not willing to help or cover the cost with explanation that vehicle is out of warranty even audi uses same engine and they are same company. I do have the old parts with me and i see that the part which was originally installed in my vehicle is 06h-103-166-g and the replacement part based on the invoice is 06h-103-144-j, the one that is part of the audi recall. I was lucky that the issue happened at the traffic lights. I worked with regional case manager and her supervisor but they were not willing to do anything even when i mentioned the audi recall. My case number with vw america is 160174354. Total cost for this repair and rentals has cost me $3100 |
Vehicle Mileage at Failure | 72000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | KEEGO HARBOR, MI |
VIN pattern | WVWNP7AN3CEXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 22/06/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |