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2012 Volkswagen CC Engine And Engine Cooling Problems, Complaints and Defects

Issue ID	960569
Internal NHTSA #	10494342
Manufacurer	Volkswagen of America, Inc.
Brand	VOLKSWAGEN
Model	CC
Model Year	2012
File date	14/01/13
Component	ENGINE AND ENGINE COOLING
Product type code	VEHICLE
Description of the problem	On 01/14/2013 at approx. 6:00pm after driving up to a drive thru, i engaged the autohold on my 2012 volkswagen cc lux plus. After leaving the drive thru, i was waiting on a slight hill to drive across the highway to enter into my lane of traffic. The autohold had engaged and it was holding my position while waiting to pull into traffic. When i pressed on the accelerator, the vehicle unpredictably and rapidly accelerated from my held position. The car sped up from a dead stop across the state highway (maybe to 30-45 mph) in a very direct straight path. This rapid high speed happened so fast that i was not able to control the vehicle before it hit the curb across the highway, jumped the same curb and crashed into a 10?-12? Deep ravine at a 35-45 degree angle. I was in complete and total shock. An individual stopped on the highway and assisted me from the ravine and i was able to call for assistance. A police report was filed. This 2012 volkswagen cc lux plus has only 5,425 miles on it. It has been only serviced by volkswagen and no others. In the past this 2012 volkswagen had experienced a problem with the autohold at time of original delivery from the dealership (where it was purchase brand new). The sales woman was moderately confused to say the least with the sudden surge the car experienced when she was attempting to explain the particular feature of autohold. She indicated at that time, she did not know why it would have done that and just continued on to provide new car stuff. Besides the delivery incident and the accident, i have had two other brief minor acceleration (rev up) issues while the autohold was engaged. I never thought it was much to concern myself over as they were only what i would of thought of as slight surges for the two occasions. Each time the autohold was engaged the car wanted to accelerate, yet i was able to brake to stop the car.
Vehicle Mileage at Failure	5424
Number of Occurences	3
Source of the issue	PORTABLE SAFETY COMPLAINT FORM (PDF)
City and State	BENTON, AR
VIN pattern	WVWHN7AN5CEXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	Y
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	17/06/25
Was original owner?	Y
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WP0AD2A90R5253399 WBAEP33413PF03372 WA1LAAF76HD058942 WBA7E010XHG662330 VXKUSHPWKPW048370 2T3BFREV8DW021079 JTNBF4FK803032213 3GCPCREC2JG119422 PM138DR020Y616345 W1KLF5AB4SA163844 WBAUJ520X0LP17915 LRWYHCFS6NC541708

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2012 Volkswagen CC Engine And Engine Cooling Problems, Complaints and Defects, Recalls and Failures

2012 Volkswagen CC Engine And Engine Cooling Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?