| Issue ID | 1581160 |
| Internal NHTSA # | 11231083 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | CC |
| Model Year | 2012 |
| File date | 26/11/18 |
| Component | AIR BAGS: CLOCKSPRING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 volkswagen cc. The contact stated that the horn was not working because the clockspring was malfunctioning. The vehicle was taken to charles maund volkswagen (6900 burnet rd, austin, tx 78757, (512) 458-1111) to be repaired per an unknown recall pertaining to the clockspring. After the repair, the failure recurred within a few days. When the contact called the dealer, they wanted to charge $1,000 to repair the vehicle again. The contact called the manufacturer and was advised to go back to the dealer to have the clockspring reset. The dealer informed the contact that the clocksprings were designed faulty, but they and the manufacturer did not want to pay for a new part. The vehicle had not been repaired for approximately nine months. The contact called the dealer again last week, but had not received a call back. The failure mileage was 88,000. |
| Vehicle Mileage at Failure | 88000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | CORPUS CRISTI, TX |
| VIN pattern | WVWMN7AN4CEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |