| Issue ID | 1319807 |
| Internal NHTSA # | 10908287 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | CC |
| Model Year | 2011 |
| File date | 20/09/16 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Takata recall. I left my car at vw open road in manhattan 09/19/2016 around 11:20am for a recall fix, they said it will be available 4pm , they called me 5:42pm telling me there is a problem, you have a lot of thing that need to be fixed like engine , front tires.. And the list is long.. They asked me to pay $199 fees in order to just check everything and then let me know how much i have to pay.., instead of them fix the 2 recalls i have in that car and apologize to me, they trying to throw the ball back to so it sound like my problem and i have to pay, it's not theirs !!! They asked me to get a new car and of course i have to pay for the new car they said, i didn't even finish paying for my affected one yet... I'm really disappointed, angry, especially that i need this car for my work ... I still left the car there in order for them check what needs to be fixed and of course they said i have to pay for it... What customer service is this ????!!! |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | JERSEY CITY, NJ |
| VIN pattern | WVWMN7AN5BEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |