Issue ID | 1344430 |
Internal NHTSA # | 10937924 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | CC |
Model Year | 2011 |
File date | 07/11/16 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | 2011 vw sport cc - less than 52,000 miles. Stalls while driving on the interstate. Dealer advised timing chain issues and while repairing the engine they had to replace unreliable parts. Known issue but none under recall. They said a screen shattered in the engine, a known issue is what caused all of this. All manufacturing error. Customer care admitted that and so did the dealer service department. Quote $1400. Then the next day they "discovered" the car needed a new cam shaft. New quote $2200. Nothing under warranty/recall . Vw customer care told me to save my receipts incase a recall comes about but did not care about the safety of the car or the fact they are replacing unreliable parts. If they know they are unreliable why are they not on recall. Wrote a letter to the ceo and got the cost reduced to $1400. Receipt shows one price no break down of costs and was told i could not have the parts back, even though i just paid $1400 for them. I have no idea what was under warranty or recall or was it all labor cost. Vw does not care about their customers. And by the way the air bag is still not repaired, that is under recall. Safety in vw - zero. |
Vehicle Mileage at Failure | 51000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | WYOMING, PA |
VIN pattern | WVWMP7AN6BEXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 28/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 42 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |