| Issue ID | 1353487 |
| Internal NHTSA # | 10949129 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | CC |
| Model Year | 2010 |
| File date | 16/11/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I purchased this vehicle as a certified pre-owned in 4/2013 at which time it had 44423 miles on it. I have had all required maintenance, recalls and repairs performed at the dealership that i purchased from. Now after 3. 5 years of owning the vehicle and only putting 31,577 miles on it, the car wouldn't engage when trying to park. When parallel parking, i put the car in reverse and it makes a noise like it is trying to go into reverse and if it won't engage the "r" starts flashing and the check engine light comes on. I have to place the vehicle in park (the "p" will then flash) and turn it off and turn it on and then it will work. Usually after driving the car 3 times or so the check engine light turns off and clears, but then a day or so later the same thing happens. This happened least 3 times a week. I took it to the dealership and repair performed to correct complaints was (1) replacement of the dual clutch pack which required the removal and re-install of my transmission which cost me $2,600. 00. I believe the dsg transmission is faulty. Now after the car has been repaired, i am still having problems with the transmission jerking while going from 2nd to 3rd gear while driving on the freeway. I have owned 3 previous volkswagens and customer care was one of the reasons that brought me back to these cars. Unfortunately, customer care is pretty much non-existent now. I am really disappointed. Also, i have had the clock spring malfunction 3 times, which is 1 of the 2 recalls for this vehicle. This issue with the transmission needs to be investigated. |
| Vehicle Mileage at Failure | 78000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUNTINGTON BEACH, CA |
| VIN pattern | WVWMP7AN6AEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |