Issue ID | 1273640 |
Internal NHTSA # | 10853479 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | CC |
Model Year | 2010 |
File date | 01/02/16 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | Hello, i have a 2010 vw cc. My airbag light has come on and my horn and steering wheel controls don't work. Volkswagen does have a recall for the "clockspring" which would fix all this but my vin is not covered under this recall even though some of the same cars and same year are covered. I called them and they said i would have to go get it fixed at a dealership and i would maybe get a refund. Since then my steering wheel light has came on and it is very hard to turn. I can't believe they wouldn't cover this. I would think airbag and horn are huge safety concerns and they already know that this parts fails. When i called volkswagen customer service they lady could not help me at all other then saying there is another recall for the airbag but they don't have a fix yet so there's nothing they can do. I at least would like my airbag and horn to work, right? Also, i asked to speak to a manager twice and both times i was put on a 10 minute hold only for her to come back and say "my manager told me to tell you" both times. No help at all. I truly hate volkswagen and their customer service. Any help or direction would be much appreciated. Thank you -[xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 60000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | MANASSAS, VA |
VIN pattern | WVWHL7AN4AEXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 14/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |