| Issue ID | 1314960 |
| Internal NHTSA # | 10903585 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | BEETLE |
| Model Year | 2013 |
| File date | 14/06/16 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Engine smoking defective fuel filter o-ring gaskets causing fuel leaks--vw dealers not honoring warranty. Between april 2015 - july 2016, vw dealers have replaced this fuel gasket five times, repeatedly charging me for the defective part and unneeded filters. I saved one of the defective gaskets and have been to two different vw dealerships, graham in sioux falls south dakota and jensen in sioux city iowa. The engine smokes, i find the fuel leak, take it to the nearest dealer, who diagnose the problem before even opening the hood, because "the problem is so common." i contacted the vw regional service manager, tamar t., and vw customer care (reference # 160555387) and was advised that replacing a fuel gasket five times in just over a year is a regular "maintenance item". Attached are a photo of the defective gasket, response from vw customer service and my maintenance receipts/log. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SIOUX CITY, IA |
| VIN pattern | 3VWRL7AT5DMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |