| Issue ID | 937812 |
| Internal NHTSA # | 10472557 |
| Manufacurer | VOLKSWAGEN OF AMERICA, INC |
| Brand | VOLKSWAGEN |
| Model | BEETLE |
| Model Year | 2012 |
| File date | 18/05/12 |
| Component | VISIBILITY:POWER WINDOW DEVICES AND CONTROLS |
| Product type code | VEHICLE |
| Description of the problem | Recurring issues with door power windows. Takes approximately 6-7 attempts to secure or roll them up after opening; unsure if they will completely fail and eventually not roll up at all. Safety issue concerns: unable to roll up windows against adverse weather conditions and freeway debris, (rain and debris can damage electrical circuitry located next to door and debris can injure driver; rain/wind/debris can impair drivers visibility if window cannot be rolled up properly); in addition, in an emergency situation that would require sheltering in place in this vehicle; such as an assault, robbery etc. The inability for the consumer to roll up their windows presents a real life-safety threat. After having researched on-line and spoken to the dealership which i purchased my vehicle from, this serious problem has been known for approximately a year, and i was told (4 months ago) that i would be placed on a back-stock order list for the revised electrical modem that would resolved this problem. I have called for follow-up information and an eta on the part. They were unable to provided me with new information or an eta. This is clearly a problem that 1) they (manufacture and dealership) cannot fix 2) have not found a fix for (manufacturer) and have been lying to the consumer about (manufacturer/dealership) 3) have not elevated to the proper priority level to find a fix for (manufacturer). |
| Vehicle Mileage at Failure | 140 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DIXON, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |