| Issue ID | 1603979 |
| Internal NHTSA # | 11257737 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ATLAS |
| Model Year | 2018 |
| File date | 01/01/19 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2018 volkswagen atlas. The contact received notification of nhtsa campaign number: 18v904000 (suspension). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Volkswagen of asheville (621 brevard rd, asheville, nc 28806, (828) 232-4000) was contacted and confirmed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.*pm consumer states that dealer informed them that parts were available. Vehicle was taken in and suspension was replaced. *dl |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | ARDEN, NC |
| VIN pattern | 1V2RR2CA5JCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | VOLKSWAGEN OF ASHEVILLE |
| Dealer's telephone number | 828-232-4000 |
| Dealer's city | ASHEVILLE |
| Dealer's state code | NC |
| Dealer's ZIP code | 28806 |