Issue ID | 1464806 |
Internal NHTSA # | 11091641 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | ATLAS |
Model Year | 2018 |
File date | 22/01/18 |
Component | SEATS |
Product type code | VEHICLE |
Description of the problem | I have a 2018 volkswagen atlas that i purchased last 6/15/2017. Last january i took my vehicle to the dealership ( san tan vw) in gilbert to do the manufacturer re-call repair. The dealer repaired 1 of the 2 recall, but left the other one un-repaired because the part was not available. I contacted the dealership several times for the eta of the parts but no definitive answer, i also contacted vw america about the situation and same answer.( no definitive eta ). The remaining re-call involves a passenger seat which the handle is broken, due to the fact that its broken, a metal handle was exposed . This could lead to a safety hazard (i. E. Finger being caught while adjusting the chair). I contacted the dealership to leave my vehicle in their facility while waiting for the parts and provide me with a rental, but i was denied. I feel like this case should be handled seriously as it involves safety, but vw and the dealership just keep saying to wait for the part and there is no eta for it. Vw atlas is presently being manufactured here in the usa ( tennessee) , i also suggest to them that since its still being sold and manufacture, they can always take the part from the plant. But they refuse to do it and told me that its coming from germany (their vendor). |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAN TAN VALLEY, AZ |
VIN pattern | 1V2BR2CA0JCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 22/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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DoT tire identifier | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
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