Issue ID | 1499635 |
Internal NHTSA # | 11130932 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | ATLAS |
Model Year | 2018 |
File date | 02/09/18 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | The most concerning safety issue is the malfunctioning auto start/stop system. On four occasions, it has shut off the vehicle while in motion, pulling into a parking spot, resulting in loss of power steering. On a separate occasion, it shut-off the vehicle while stopping to pay the parking attendant but failed to restart the vehicle when i released the brake and step on the accelerator. I had to put the vehicle in park and manually restart the vehicle. I have also had multiple experiences when i have turned off the auto start/start when i started the vehicle only to have it reactivate itself and shut-off the vehicle when i stopped at an intersection. Other issues involve the "infotainment" system and climate control electronics. On multiple occasions, the radio has turned itself on after i have turned it off. As for the climate control system, it periodically deactivates the rear passenger compartment climate control and shuts off airflow to the rear passenger compartment and i have to manually reset the system through the button on the dashboard. These experiences indicate the vehicle electronic and software systems are unstable and the volkswagen dealer has not been able to fix the issues, as they have recurred after the dealer claimed to fix the issues. I am concerned about my family's safety in this malfunctioning vehicle. The date below is the most recent event involving the auto start/stop system. The first occurrence was in mid-february 2018, approximately two weeks after purchasing the vehicle. |
Vehicle Mileage at Failure | 250 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | INDIANAPLOIS, IN |
VIN pattern | 1V2HR2CA2JCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 22/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |