Issue ID | 1511843 |
Internal NHTSA # | 11149926 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | ATLAS |
Model Year | 2018 |
File date | 05/11/18 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | I was driving my 2018 vw atlas with 8,800 miles on it on 11/5/18. I was stopped at a traffic light and when the light turned green the car's engine did not turn back on from idling and all the lights on the dashboard started going off telling me various things. I do not think having an ecofriendly car is worth it turning off to not turn back on when it's supposed to. I had to have it towed to the dealership, who fixed the car telling me that there were software updates and that the battery was drained. The printout from working on it says that the battery charging system is good but the battery was defective internally, on a car that's a little over a year old. There was absolutely no warning, the car would not recognize my key, would not turn on, and essentially was useless in traffic and extremely unsafe. I am thankful my children were not in the car. Vw claims the problem is fixed but reading others complaints i am doubtful and afraid that it's only a matter of time before this happens, without warning, again. I cannot have this happen due to safety reasons, being a single parent of two young kids, and i had to also miss a day of work to deal with a problem that should never have happened in the first place. I am also wondering if this problem has anything to do with my car having an oil spill after an oil change that the dealership did incorrectly in august. They did not tighten the cap to the extent it should have been tightened and oil spilled all over my garage, stained it, and it's never coming out. Vw fixed that and gave a free oil change in the future? I really hope that did not mess up my new car and cause this new issue to happen. I cannot have any more issues happening with this car and the battery/computer issues need to be fixed so that they don't ever happen again. |
Vehicle Mileage at Failure | 8800 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MARBLEHEAD, MA |
VIN pattern | 1V2NR2CA3JCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 24/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |