| Issue ID | 1366634 |
| Internal NHTSA # | 10968946 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | VENZA |
| Model Year | 2013 |
| File date | 27/03/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | On 03-27-2017 approximately 2:15p i was traveling 60 mph south on i94/i43 in my 2013 toyota venza xle just south of the becher/lapham ave exit in my when i heard this loud explosion which resembled a gunshot sound at the same time flying glass coming from over my head. My sunroof imploded on top of me and there was shattered glass inside and outside flying behind me as i looked inside my rear view mirror. I though i was shot at or even a rock was thrown. I drove to the nearest dealership and was told by the service manager that he has never heard or seen this with any toyotas. I called the milwaukee county sheriffs office to investigate the incident and take a report for my insurance. There was no rocks or bullets found in or around the sunroof to have caused the shattering of both sections of glass. On 03-28-2017, i contacted the dealership i purchased the vehicle from (wild toyota hales corners wi) and was told that my car was no longer under warranty and that i should contact headquarters. I was told that since my vehicle was 2k miles over the warranty they would not cover it but i would get a call from the regional toyota representative and they would try to work with me?? I googled toyota exploding sunroofs and found that this is a common problem with not just toyota but many car manufacturers.. At point does the government get involved and shut down the maker of theses sunroofs. I could have killed myself or someone else with this incident and for the manufacturer to dismiss this as a warranty issue and not a safety concern is ridiculous! |
| Vehicle Mileage at Failure | 38000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | OAK CREEK, WI |
| VIN pattern | 4T3ZK3BB6DUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |