Issue ID | 732536 |
Internal NHTSA # | 10278361 |
Manufacurer | TOYOTA MOTOR CORPORATION |
Brand | TOYOTA |
Model | VENZA |
Model Year | 2009 |
File date | 20/07/09 |
Component | SERVICE BRAKES, HYDRAULIC |
Product type code | VEHICLE |
Description of the problem | We own a 2009 toyota venza 4 cylinder a/t fwd vehicle. One of the safety features in this vehicle is hill-start assist. On 7/20/09 while i was at a red light on an uphill slope, the light turned green and upon releasing the brakes, the vehicle immediately started rolling backwards, almost colliding with a vehicle behind us. On 7/24/09 i took the vehicle to wolfchase toyota in memphis, tn. To have the vehicle inspected. I was told four different stories from the dealership and toyota u. S. Headquarters: that a: the venza did not have the hill-start assist feature, b: it did have the feature and was working fine, c: only all wheel drive models had the feature, and d: my car had the feature but it doesn't activate automatically-you have to manually activate the feature by fully stepping on the brake pedal until a beep is heard and the traction control light comes on, and then you have two seconds to press the gas pedal before the feature turns off. The owners manual states the vehicle has the hill-start assist feature but does not mention anything about activating it manually. We were not notified about the manual activation by the dealer upon purchasing the vehicle or by toyota when the safety concern was first brought up. I feel toyota should immediately send out a safety notice requiring all employees be briefed about the hill-start assist feature, how it doesn't activate automatically, and how to activate the feature when stopped on an uphill slope. |
Vehicle Mileage at Failure | 850 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | LAKELAND, TN |
VIN pattern | 4T3ZE11A59UXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 14/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |