| Issue ID | 1599682 |
| Internal NHTSA # | 11254522 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | TUNDRA |
| Model Year | 2016 |
| File date | 08/08/19 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2016 toyota tundra. While the contact was servicing the vehicle, the bumper detached when a friend stepped on the bumper. Prior to the failure, the contact received a recall notice for nhtsa campaign number: 17v051000 (structure). The contact drove to autonation toyota south austin (4800 s ih 35 frontage rd, austin, tx 78745, 512 518-6900) and was informed that since the vehicle was previously involved in a crash, they would not replace the bumper. The manufacturer was contacted and sided with the dealer; however, they felt the recall should still be remedied. The manufacturer referred the contact to san marcos toyota (5101 i-35, san marcos, tx 78666, 512-392-1999) where they pointed out damage to the side and rear of the vehicle and also refused to service the recall. The contact called the manufacturer back and filed a complaint regarding the refusal of service. The contact drove to universal toyota (12102 i-35, san antonio, tx 78233, 726-444-6959) where the vehicle was repaired. The failure mileage was 76,000. The vin was unknown. |
| Vehicle Mileage at Failure | 76000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | NEW BRAUNFELS, TX |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |