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2013 Toyota TUNDRA Structure Body Problems, Complaints and Defects

Issue ID	1040679
Internal NHTSA #	10564960
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	TUNDRA
Model Year	2013
File date	28/09/13
Component	STRUCTURE:BODY
Product type code	VEHICLE
Description of the problem	I purchased the vehicle brand new from joe pecheles toyota in washington, nc. I discovered dents in the roof 5 days after purchase. The roof sometimes vibrates and makes noise when driven. You can place your hand almost anywhere on the roof and it cavitates. I contacted the dealer and toyota's customer care. I was told in an email by their customer care department supervisor [xxx] that this is not a safety issue. I had a meeting with district service manager [xxx] and joe pecheles general manager [xxx] on feb. 17, 2014. I was shown a diagram of the roof and the support braces. The interior liner was removed and [xxx] looked at the support braces and told me the roof met manufacturing specifications and that they could not account for the dents and the cavitating. He suggested that maybe something heavy was placed on the roof to cause the dents even though there is no evidence to match his claim, no scratches, scrapes, the paint is perfect, the indents are not located in a specific area. He stated all toyota tundra's with a sun roof are manufactured the same. When the interior liner was removed i placed my hand on the roof just above the support braces and the roof flexes where it'? S supposed to be supported most, the metal is very thin. There was no auto body mechanic to answer any of my concerns during this meeting and they conveniently had no other tundra with a sunroof to compare with mine. Earlier when i was communicating with toyota customer care i took the vehicle to an auto body shop. I was told the roof was not structurally supported properly and they gave me an estimate to properly fix it. I emailed this information to their customer care department and no mention has been made by toyota about the findings. I feel this is a safety issue and if this truck flips over the roof will offer no protection to the occupants. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	100
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	GRIFTON, NC
VIN pattern	5TFEY5F14DXXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	8
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

ML5ELFB15RDA00455 KMHDB51DBBU323366 5NMP3DGL4RH025705 WVWZZZ1KZ9W417439 WDF63981313657111 5J8YD4H89JL026462 JN8AZ1MU2DW210796 8AJFZ29G106015047 MMBNL45KXJH060797 1FTRW12W78KE39483 1M2K192C52M009009 VF1LMSEC639255716

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2013 Toyota TUNDRA Structure Body Problems, Complaints and Defects, Recalls and Failures

2013 Toyota TUNDRA Structure Body Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?