| Issue ID | 936095 |
| Internal NHTSA # | 10471181 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | TUNDRA |
| Model Year | 2004 |
| File date | 16/08/12 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | My sister in law was driving southbound on u. S. Inter state 101. Front left suspension collapse, upper and lower ball joint completely detached from the vehicle, tire blew out on impact, the only thing that is holding the tire was the brake line. I called toyota on 8-16-12. The call center was out sources and the employee didn't speak english well. I have to explained several times about the incident. He gave me a case #12081161743 and say a case manager would call me within 24 hrs. Twenty minutes later i got a call from the call center. The employee say he will transfer me to a case manager because my case was urgent . A case manager ([xxx]) in california come on line and wanted me to explain everything to her. In the middle of explaining (the fourth time) she hung up on me. I called the call center and again. I have to explain everything again. This time they say they have no record of [xxx] in california and nobody was assigned to my case yet. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 78000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ANCHORAGE, AK |
| VIN pattern | 5TBDT44104SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |