| Issue ID | 637638 |
| Internal NHTSA # | 10197413 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | TUNDRA |
| Model Year | 2004 |
| File date | 24/07/07 |
| Component | SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT |
| Product type code | VEHICLE |
| Description of the problem | I received a recall notice for my 2004 toyota tundra for the front ball joints. I have called 3 times and each time my name is supposedly placed on a list to call as soon as the part arrives. Well, 90 days later i haven't heard from anyone. I called my local dealer today and was told my information would have to be taken down and they would call when the part arrived, i escalated and spoke to the manager to said the part was in but it could only be installed on 7/25/07, no other day of the week would work since his staff is going back to school? I guess they just expect me to quit my job in an effort to have this problem fixed. I also escalated this issue to the manager of service department at lake norman dealership where truck was purchased. They kept transferring me to service dept then to parts, after about 30 minutes, i asked if they would even honor the recall notice and they said yes, but i have to be transferred again, no one ever answered. I have been dealing with this way to long and do not understand why toyota will not stand behind their products, i didn't do anything to the vehicle and this wasn't my fault, i wish someone could help! I do not trust any of the dealers i have spoke to at this point because i feel like they are all lying to me and trying to get out of repairing my truck. |
| Vehicle Mileage at Failure | 0 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROCKWELL, NC |
| VIN pattern | 5TBBT48164SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 01/08/05 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 8 |
| Drive train type | 4WD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | TOYOTA OF LAKE NORMAN |
| Dealer's telephone number | |
| Dealer's city | HUNTERSVILLE |
| Dealer's state code | NC |
| Dealer's ZIP code |