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2004 Toyota TUNDRA Structure Frame And Members Underbody Shield Problems, Complaints and Defects

Issue ID	1139231
Internal NHTSA #	10663608
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	TUNDRA
Model Year	2004
File date	06/12/14
Component	STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELD
Product type code	VEHICLE
Description of the problem	Dealer just informed me that my rotted frame needs to be replaced. Dealer insisting that truck is ? Safe? And is safe to drive for the next 90 days until the frame parts arrive. Dealer is refusing to provide me with a safe loaner for these 90 days. Dealer is refusing to provide criteria used to determine the safety of my frame and truck. Dealer admitted via email the bed of the truck as well as the spare tire carrier was ? Not removed during inspection?. Dealer stated (via email) that ? Once the >10mm hole was discovered, there was no need to continue the inspection because the frame would have to be replaced.? Dealer is refusing to tell me what criteria was used to determine how safe the vehicle was to drive. Dealer refusing to provide the frame inspection report after many requests. Says ? It doesn't exist?. Dealer refused to give frame safety inspection criteria used to determine a frames safety. Contacted customer service and asked for same criteria. 1st response was ? Its proprietary information that i cannot give you?. After pushing the issue farther, and stating that all i wanted was a safe loaner car to drive while my truck is waiting on a frame, they told me to contact dealer for the criteria i am requesting because they have been given that information from toyota. Contacted dealer again, after multiple emails asking the same thing, eventually his response was ? There is no criteria?. I am denied the use of a safe loaner because the dealer is saying that my truck is safe to drive (based on non existent criteria as well as an incomplete frame inspection). According to the flowchart, if my frame needs to be replaced, a loaner will be provided for up to 60 days (or even longer), if parts availability is causing a delay. Nowhere does it state that i am only entitled to a loaner if at my dealers discretion deems it as "unsafe to drive".
Vehicle Mileage at Failure
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	CHAGRIN FALLS, OH
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WDB96702420082036 WDDGF8BBXCR209553 7AT0GF09X25070815 W0L0XEP08H6076408 ZPBUA1ZL1NLA22704 4HXRC20292C051686 5FNYF5H34GB016761 JTDKAMFP4M3190830 LC0C74C43R5399023 WVWZZZ3CZ6E091456 VR7EFYHWCLJ809906 VF1FLBCB6CY454686

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2004 Toyota TUNDRA Structure Frame And Members Underbody Shield Problems, Complaints and Defects, Recalls and Failures

2004 Toyota TUNDRA Structure Frame And Members Underbody Shield Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?