| Issue ID | 1667639 |
| Internal NHTSA # | 11329250 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2019 |
| File date | 16/03/20 |
| Component | FUEL SYSTEM, GASOLINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2019 toyota sienna. The contact stated that on several occasions after refueling, the vehicle failed to restart. After several attempts, the vehicle restarted with the check engine warning light illuminated. Prior to the failure the contact received notification of nhtsa campaign number: 20v012000 (fuel system, gasoline) however, the parts to do the recall repair was not yet available. Stapp interstate toyota (8019 raspberry way, frederick, co 80504) was contacted and confirmed that the part was not available. The vehicle remained at the dealer however, was not repaired. The contact was promised a loaner vehicle which was not provided. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 24,500. Vin tool confirms parts not available. |
| Vehicle Mileage at Failure | 24500 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | LYONS, CO |
| VIN pattern | 5TDYZ3DC6KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |