| Issue ID | 1666235 |
| Internal NHTSA # | 11328217 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2019 |
| File date | 15/02/19 |
| Component | FUEL SYSTEM, GASOLINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2019 toyota sienna. The contact stated that on numerous occasions, the vehicle failed to start. The vehicle was taken to ourisman fairfax toyota (10287 fairfax blvd, fairfax, va 22030) where the contact was informed that the failure was due to the keyfob being placed in her purse while attempting to start the vehicle. The contact continued to experience the failure intermittently. The contact then received notification of nhtsa campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The same dealer was contacted and confirmed that the part was not available for the recall remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact to request a loaner vehicle from the nearest authorized dealer. The contact stated that her vehicle was custom made for her son who has a disability and that a loaner vehicle would not suffice. The failure mileage was 1,749. Vin tool confirms parts not available. |
| Vehicle Mileage at Failure | 1749 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | FAIRFAX, VA |
| VIN pattern | 5TDYZ3DC6KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |