| Issue ID | 1664245 |
| Internal NHTSA # | 11326794 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2019 |
| File date | 01/06/20 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I lease a 2019 toyota sienna. There has been a recall since january, 2020 on the fuel pump which may cause the car to stop operating and could increase the risk of a crash. Toyota has not still not remedied the recall. I have called for the past five months, and yet the recall is still in the interim stage. This is a breach of the lease and causes us to be unable to use the vehicle. Due to the danger in driving the car, i contacted 4 different toyota dealers to obtain a comparable rental car that toyota has agreed to provide. Not one of the dealerships i called has a comparable car in their fleet. I also called toyota customer experience twice and on both occasions they hung up on me stating that their agents were "too busy". In addition, this has caused us to cancel a road trip. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GLEN ELLYN, IL |
| VIN pattern | 5TDJZ3DC0KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |